IT Help When You Need It. Not When We Get Around to It.
Fast, human support via phone, chat, or remote session — average response under 1 hour, staffed by real technicians in the Pacific Northwest.
If it has a power button, we support it.
Our helpdesk handles everything from “my printer won’t connect” to “my entire team can’t access the server.” No issue is too small and no escalation is too complex.
- Windows and macOS workstation support
- Microsoft 365 email, Teams, and Office apps
- Printers, scanners, and peripherals
- VPN and remote access issues
- Password resets and account lockouts
- Mobile device setup and troubleshooting
- Software installations and updates
- New employee onboarding and device setup
Human first. Remote fast. On-site when needed.
When your team has an issue, they call our helpdesk directly. A real technician answers, gathers information, and resolves remotely in most cases. When remote isn’t enough, we dispatch on-site.
Phone Support
Call us directly. A technician picks up — not a voicemail box, not a bot. We triage, remote in, and fix during the call when possible.
Chat & Email Tickets
Submit a ticket via email or chat portal. Acknowledged within 15 minutes, resolved with urgency based on business impact.
On-Site Dispatch
When remote isn’t enough, we come to you. Serving Snohomish County and surrounding areas with on-site technicians.
Helpdesk Questions
Is there a limit on how many tickets or calls we can submit?
No. Our managed IT agreements include unlimited helpdesk support — there’s no per-ticket fee and no cap on incidents. You should never hesitate to call us because you’re worried about the bill.
Are your technicians based in the US?
Yes. All of our helpdesk technicians are based in the Pacific Northwest. You’re talking to someone who understands your time zone, your business context, and who can physically come to your office if needed.
What are your support hours?
Standard helpdesk support runs Monday–Friday, 7 AM–6 PM PST. After-hours emergency support is available for critical issues — server outages, security incidents, complete connectivity loss — 24/7. We define what constitutes an emergency together during onboarding.
How do new employees get set up?
We handle new employee provisioning as part of your managed IT plan. Send us a new hire form, and we’ll have their workstation configured, accounts created, email set up, and software installed before their first day. No extra charge — it’s included.